Welcome to Active Vibe Shop’s FAQ section! We’ve designed this resource with the same attention to detail we put into our performance apparel. Whether you’re gearing up for your next hike or refreshing your travel wardrobe, find answers to your questions below. Adventure awaits!

About Our Products

What types of clothing does Active Vibe Shop specialize in?
We specialize in adventure-ready apparel designed for active lifestyles. Our collection includes:
  • Performance base layers (tops and bottoms)
  • Hiking and travel pants/shorts
  • Technical leggings and tights
  • Weather-resistant outerwear (rain & wind pants)
  • Versatile dresses, skirts, and skorts for active women
  • Comfortable casual wear that transitions from trail to town
How do I choose the right size for performance wear?
Our sizing runs true to size for athletic fits. For base layers and performance wear, we recommend:
  • If between sizes, size up for layering capability
  • Check individual product pages for specific sizing charts
  • Consider ordering multiple sizes to find your perfect fit (our easy returns make this worry-free)
  • For compression fit items, you may prefer your usual size for maximum performance benefits
Are your products suitable for extreme weather conditions?
Our performance line (especially base layers and weather-resistant items) is designed to handle various conditions:
  • Baselayers provide temperature regulation for cool to cold weather
  • Rain & Wind pants offer protection in wet conditions
  • Performance fabrics wick moisture and dry quickly
  • For extreme conditions, we recommend layering our pieces appropriately

Need specific advice for your adventure climate? Contact our adventure-gear specialists at [email protected].

Shipping & Delivery

Where does Active Vibe Shop ship from?
All orders ship from our headquarters at 2544 Bond Street, West Warwick, RI 02893, USA. We’re proud to be your stateside source for global adventure gear!
What shipping options are available?
We offer two adventure-ready shipping methods:
  1. Standard Shipping ($12.95 USD) – via DHL/FedEx (10-15 business days after dispatch). Perfect when gearing up for time-sensitive adventures.
  2. Free Shipping – via EMS (15-25 business days after dispatch) for orders over $50. Great when planning ahead for future adventures.

Note: We ship worldwide except some Asian and remote regions.

How long does order processing take?
We process orders with the same precision we design our travel shirts – typically within 1-2 business days. During peak seasons, please allow up to 3 business days for processing.
Can I track my order?
Absolutely! We’ll email you tracking information once your adventure gear ships. Track your package like you’d track your hike’s elevation – we keep you informed every step of the way.

Returns & Exchanges

What is your return policy?
We stand behind our products with our 15-Day No-Fuss Adventure Policy:
  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, with tags attached
  • Original packaging helps protect items on their return journey
  • We recommend trying multiple sizes/colors to find your perfect fit

If any item doesn’t meet our 3-Test Standard (performance, comfort, and style), we want to make it right!

How do I initiate a return?
To start your return adventure:
  1. Email our team at [email protected] with your order number
  2. We’ll provide return instructions and a shipping label
  3. Pack your items securely (original packaging preferred)
  4. Ship back within 7 days of receiving return authorization

Refunds are processed within 5 business days of receiving your return.

Do you offer exchanges?
For fastest service, we recommend placing a new order for the desired item and returning the original purchase under our return policy. This ensures you get the correct size/color without waiting for the exchange process.

Payments & Accounts

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed for your protection.

Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your adventure gear purchases are as secure as our gusseted crotch designs are durable.
Do you store my credit card information?
No, we never store complete credit card information on our servers. For your convenience with future orders, you can save payment methods through our secure payment processor (with your explicit permission).

Customer Support

How can I contact customer service?
Our team of fellow adventurers is ready to help! Reach us at:
  • Email: [email protected]
  • Mailing Address: 2544 Bond Street, West Warwick, RI 02893, USA

We typically respond within 24 hours during business days (Monday-Friday).

Do you offer product recommendations?
Absolutely! Just like we carefully design our apparel for specific activities, we can recommend gear based on:
  • Your planned adventures (hiking, travel, daily wear)
  • Climate conditions you’ll face
  • Your personal style preferences
  • Layering needs for temperature regulation

Contact us with details about your upcoming activities, and we’ll suggest the perfect pieces from our collection.

Adventure Tip: Life’s too short for uncomfortable clothes and delayed adventure gear. If you don’t see an answer to your question here, our team is always ready to help you gear up properly for your next adventure!